
How would you feel being trapped in your hotel room over Christmas? Amber Furlong checked into her accessible hotel room in Noosa on 24 December 2023 as part of a family holiday. Her room was on the 3rd floor of her hotel wing, serviced by a single lift. On 26 December, Amber discovered whilst heading for a swim for therapy that the single lift servicing her floor had broken down following severe storms. Reminiscent of a couple of lines from the Eagle’s song, Hotel California, her experience worsened. After requesting a ground-floor accessible apartment at check-in that ironically was vacant,
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