Shipping
Domestic Delivery Information
When you place an order with EvacuLife you will receive an immediate confirmation email prior to your order being processed. We will notify you again by email once your order is dispatched.
Domestic Delivery within Australia:
- Fixed price to anywhere in Australia for $18.00
Important Information
Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in dispatching your order we will contact you advising you of the reason for the delay. You may cancel such an order at any time prior to processing.
Large and Bulky Orders
Some large orders and bulky items may require an adjustment to quoted delivery costs. Please email details of the products required for a final freight cost. Alternatively, feel free to submit your order with a query and we will contact you to arrange appropriate delivery. You may cancel your order at any time prior to processing.
Special / Custom Orders
Products marked as a Special Order (Custom Order) are ordered to purchase direct from our supplier and cannot be cancelled, returned or refunded unless the item is delivered damaged/faulty. No change of minds permitted once invoice is paid.
Returns, Refunds and Exchanges
How do I claim a refund?
We will gladly refund products still in their original sale condition on presentation of the original EvacuLife sales invoice. Please pack the whole item along with a short note with your instructions and send it to:
EvacuLife
U6/20 Duerdin Street
Clayton, Victoria, 3168
Australia
How do I exchange an item?
If you would like to exchange a product you ordered online please contact our customer care team on 1300 994 890 (between 9AM and 5PM AEST) to arrange an exchange of goods. Please ensure you have your EvacuLife order number and sales invoice ready for the operator to authorise the exchange for you.
Refund conditions:
- For stocked items (not including Special Orders), refunds will be issued for the amount paid excluding any delivery fees paid;
- A $25 restocking fee will apply on returns for refund where:
- You simply change your mind;
- You make a wrong decision;
- You purchase an item that is not the correct size or if it does not fit as you expected (and our size chart was accurate);
- You purchase the wrong item or if it is not as you expected (and our product photos and description was accurate).
- No restocking fee will apply when you are exchanging by placing through a new order, the returned item will be refunded in full;
- Restocking fees are deducted from the refund amount;
- Where a new order for a new item is not being made, a return request must be emailed to office@equalaccessgroup.com.au within 3 days of receiving your order and you will be issued a return approval. The returned item must be posted back within 5 days of return approval.
- The above policy is not intended to override your statutory rights in any way. Failure to meet consumer guarantees, damage on arrival, faults and minor/major problems will be handled appropriately and are not subject to the conditions above.
- How long will it take for my return to be processed?
- Your return will be processed within 5 business days from when we receive your return parcel (not from when you post it);
- Your return parcel will need to be received and your return processed before we exchange, issue a store credit or issue a refund;
- We will notify you as soon as your return has been processed;
- Your return will be processed as quickly as possible (within 5 business days from when we receive your return parcel);
- Your return will not be processed any faster or prioritised over any other return from any other customer;
- Your return might not be processed on the day we receive your return parcel (it takes time for your return item to be inspected along with returns from other customers, patience is appreciated).
