What is your returns policy?

We will gladly refund products still in their original sale condition on presentation of the original EvacuLife sales invoice. Please pack the whole item along with a short note with your instructions and send it to: 6/20 Duerdin Street, Clayton, Vic, 3168 More information

How long will it take for my order to arrive?

Orders received by 1pm, will be processed the same day.  Orders after 1pm will be processed the next day. Please allow 2-5 business days for standard delivery, from date of purchase. Should you require your purchased item/s earlier, please contact our office and we will provide you with a quote for express shipping or alternatively you can pick up your items direct from our showroom. If you have any inquiries about your order, please contact us via our contact details provided. More information

How do I keep children safe at home?

Keep Fire Out of Reach : Always store lighters and matches well out of reach of children, preferably in a locked cabinet or cupboard up high. Explain the Dangers Clearly: Explain in age-appropriate terms what it is and the damage it can cause. Always Set the Right Example: Never use lighters or matches as a source of amusement or entertainment and always act responsibly around fires both inside and outside the home. Watch for Fire Starting Danger Signs: Most fires started by children occur when they are left alone and have access to a flame source. More information

How can I make my home safe for my elderly parents?

If possible, older adults should sleep in a ground floor bedroom, with a smoke alarm installed both inside and just outside the room. Your home fire escape plan should designate someone to help older adults get out safely if required, plus a backup in case they are not at home. If hearing loss is a concern and they are unable to hear a smoke alarm, a vibration pad may be used to wake them in the event of a fire. More information

How do I make a Home Fire Escape Plan?

Draw up a plan of your house, including all the exits and smoke alarms. Locate two ways out of every room using either windows or doors, mark it on the plan, and go into each room to visualise it so everyone is clear. Keeping your plan fresh in the minds of everyone in the house, especially children, can be the difference between panic and chaos and calm and confident if an emergency does happen. More information

What does Get Down Low and Go, Go, Go mean?

If you’re caught in a fire, the air is cooler and cleaner low to the ground. When evacuating, crawl to the nearest safe exit – get down low and go, go, go! More information

How do I protect my documents in case of fire?

The EvacuLife Fire Resistant Document Bag helps keep your documents safe in the event of a fire. It is made from a fire resistant material that is designed to keep your valuables and documents safe such as passports, birth certificates, loan documents and the like. More information

What is Carbon Monoxide?

Carbon monoxide is a silent killer. It is colourless, odourless and tasteless, which means it cannot be detected in the air by humans. Carbon monoxide poisoning can cause serious long-term health problems and even death. More information

Why do I need a Carbon Monoxide alarm?

Carbon monoxide poisoning happens gradually and the severity depends on the amount inhaled and duration of exposure. When carbon monoxide is inhaled it interferes with our ability to get oxygen to our body and tissues. It also affects our blood vessels and causes them to become leaky, which can lead to unconsciousness and neurological damage. More information